Politique de remboursement

30-day money-back guarantee

BarberplanX offers a 30-day money-back guarantee on the monthly barbershop membership. If you are not satisfied, you can request a full refund within 30 days of your order date.

How to request a refund

Card payments are processed by our reseller and Merchant of Record, Paddle. To request a refund, visit paddle.net with your order e-mail or contact us at hello@barberplanx.com and we will arrange it with Paddle.

Refunds are returned to the original payment method. Processing by your bank usually takes a few business days.

Memberships paid in cash (Tangier) are refunded directly by our team for the unused part of the paid month.

Cancelling a membership

You can cancel the monthly membership at any time. Cancellation stops future renewals and your listing stays active until the end of the period you already paid for.

Customer haircut payments

Customers pay the barbershop directly in cash for the haircut. Those payments are not processed by us and any dispute about a haircut is settled with the barbershop.

More information

Paddle's own refund policy also applies to card orders: https://www.paddle.com/legal/refund-policy.